Car Wash Operations Manager

2 days ago

Jacksonville, Florida, United States Gate Fuel Service Full time
Job Summary

The Car Wash Operations Manager at Gate Fuel Service is responsible for ensuring exceptional customer service and a safe, friendly experience for our guests. This role requires leadership and direction to exceed customer expectations in service, cleanliness, and equipment knowledge and repair. The successful candidate will also be responsible for managing employees, training and development, evaluations, disciplinary actions, and terminations in accordance with company policy.

Key Responsibilities
  • Provide leadership and direction to ensure customer service is the first priority for Express Wash operations
  • Manage employees through training and development, evaluations, disciplinary actions, and terminations in accordance with company policy
  • Perform regular equipment inspections and maintain equipment
  • Supervise operations and encourage maximum sales through excellent service, expense control, and operating costs
  • Perform bookkeeping procedures including shift check-off, daily station reporting and inspections, bank deposit preparation, and analyze reports and transmit daily reports and other pertinent data to the Corporate Office
  • Place chemical and part orders, maintain supplies for facility, and promote effective vendor relationships
  • Ensure compliance with all policies and procedures through regular meetings and training
  • Continually evaluate and react to performance issues
  • Provide excellent customer service and expeditiously resolve issues involving guests, complaints, and compliments, as well as disgruntled employees and employee relations
Requirements
  • Must be a minimum of 18 years old
  • Must successfully complete a pre-employment drug screening and background check
  • Must have a high school diploma or equivalent
  • Must have a valid driver's license
  • 1-2 years of supervisory experience preferred
  • Must be able to work a flexible schedule including weekends, holidays, and split shifts
  • Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
  • Must be detail-oriented and have strong organizational skills
  • Must be able to operate a computer
  • Must be able to stand for extended periods of time
  • Must be able to lift, carry, and move up to 50 pounds
  • Must be able to bend, kneel, stoop, and reach (including overhead)
  • Must have adequate strength, balance, and coordination to perform essential functions
  • Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
Job Knowledge

The successful candidate must be an effective leader and capable of controlling operations, sales, and maintenance. They must also be able to perform all duties of Express Wash Associates, Team Leaders, and Assistant Managers, including but not limited to:

  • Operating the Express Wash kiosk, credit card machines, and POS
  • Efficiently and safely guiding vehicles through the car wash
  • Continuously maintaining and repairing car wash equipment
  • Performing preventative maintenance and minor repairs on car wash equipment
  • Detailing vehicles
  • Maintaining a high level of cleanliness and organization at the facility
  • Knowledgeable of site merchandise

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