Automotive Customer Service Consultant
2 weeks ago
Position Summary:
As a key member of the Christian Brothers Automotive team, the Automotive Service Advisor plays a vital role in the customer experience. This position involves guiding clients through the repair process, ensuring they are informed and satisfied with the services provided.
Key Responsibilities:
- Welcome every customer with warmth and professionalism.
- Clearly communicate the best options for vehicle repairs in an understandable manner.
- Efficiently manage the workflow within the service center.
- Promote services with integrity, ensuring transparency and honesty.
- Foster a positive work environment and collaborate effectively with team members.
- Maintain professional communication over the phone.
- Build lasting relationships with customers and the community.
- Oversee and engage in customer service activities.
- Provide shuttle services to customers as required.
- Ensure all repairs meet the highest standards.
- Support colleagues and contribute to a team-oriented atmosphere.
- Perform additional tasks as assigned.
Required Qualifications:
- Valid driver's license.
- Acceptable driving record as per insurance guidelines.
- Familiarity with Windows-based software and automotive applications.
- Previous experience in automotive customer service or as a service advisor.
Physical Demands:
- Dependability for a full-time schedule.
- Ability to remain on your feet for most of the workday.
- Capability to lift and carry items weighing over 50 lbs.
- Maintain a swift pace in a busy environment.
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