New Patient Service Manager

2 weeks ago


Miami, Florida, United States Advanced Diabetes Supply Full time

About Our Company


Advanced Diabetes Supply is a leading provider of diabetes supplies, dedicated to delivering exceptional customer service and innovative solutions to our patients. We are committed to creating a positive work environment that supports the growth and development of our team members.



About the Position


The New Patient Service Manager will be responsible for overseeing the daily operations of our new patient service team, ensuring that all policies and procedures are followed, and service goals are met. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.



Key Responsibilities



  • Manage the daily workflow of the new patient service team, ensuring that all tasks are completed efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Provide coaching and guidance to team members to enhance their skills and performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze performance metrics to identify areas for improvement.


Requirements



  • 3+ years of experience in a customer service or operations role, with a focus on leadership and team management.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Experience with performance metrics and analytics, with the ability to identify areas for improvement.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.


What We Offer



  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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