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Operations Supervisor

2 months ago

Calhoun, Georgia, United States Crumbl Cookies Full time

Job Summary:

We are seeking a highly motivated and organized Shift Lead in Training to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive exceptional service. The ideal candidate will have strong leadership and organizational skills, with the ability to manage a team of people and ensure that all duties are performed accurately.

Key Responsibilities:

  • Supervise employees, assign duties, and create a shift schedule to ensure efficient workflows.
  • Monitor team performance and ensure duties are performed accurately and efficiently.
  • Report any issues that arise during the shift to management, and take corrective action as needed.
  • Manage employee requests and transgressions, and ensure compliance with company policies and health and safety standards.
  • Coach team members and train new staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Open and close registers, account for the daily intake, and prepare cash deposits to ensure accurate financial records.
  • Handle customer issues and employee disputes in a professional and courteous manner.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Strong leadership and organizational skills.
  • Confident problem-solver.
  • Team player.

About Crumbl Cookies:

Crumbl Cookies is a rapidly growing company that is dedicated to providing exceptional customer service and quality products. As a Shift Lead in Training, you will be part of a dynamic team that is passionate about delivering outstanding results and exceeding customer expectations.