Sales Representative

1 week ago

Lanham, Maryland, United States Encore Full time
Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team at Encore. As a Sales Associate, you will be responsible for qualifying leads and managing the Event Technology Sales process for events of all sizes, with a special focus on events under $5K in revenue.

Key Responsibilities:

  • Sales Support and Coordination:
    • Lead import/distribution for Venue complexes researching, as needed, to determine correct ownership of Lead.
    • Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
    • Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers and assist their online customer experience.
    • Closing business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
    • Manages customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
    • Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
    • Ensure CRM is always accurate and up to date.
    • Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications:

  • BS/BA is preferred or 1+ years of sales/event experience.
  • Prior technology, sales, hospitality, or event planning experience a plus
  • Technical aptitude and proficiency with computer software and programs
  • Strong written and oral communication skills needed to effectively solicit and close business via phone/email.

Competencies:

  • Hospitality: Provide exceptional customer service and ensure a positive experience for clients.
  • Responsiveness: Respond promptly to customer inquiries and requests.
  • Professionalism: Maintain a professional demeanor and attitude at all times.
  • Communicates Effectively: Clearly and concisely communicate with customers, colleagues, and management.
  • Action Oriented: Take initiative and proactively address customer needs.
  • Sales Proficiency: Develop and maintain a strong understanding of sales principles and techniques.
  • Initiative: Demonstrate a willingness to learn and take on new challenges.
  • Exceeds Customer Expectations: Consistently meet or exceed customer expectations.
  • Negotiation: Effectively negotiate with customers to meet their needs.
  • Results Oriented: Focus on achieving results and meeting sales targets.
  • Relationship Management: Build and maintain strong relationships with customers and colleagues.
  • Interpersonal Organization: Develop and maintain effective working relationships with colleagues and management.

Work Environment:

Work is performed in a centralized sales support environment within an office setting. The working conditions will vary between moderately quiet to noisy volumes. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

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