Senior Operations and Sales Expert
2 weeks ago
At Cox Communications, we are in search of a Senior Sales and Operations Specialist to enhance our retail operations. This role is ideal for someone who thrives in areas such as inventory oversight, loss mitigation, merchandising strategies, and operational excellence. If you are passionate about ensuring effective supply chain management and merchandising practices, you may be the perfect fit for our team.
Key Responsibilities
As a Senior Sales & Operations Specialist, your expertise will be essential in the following areas:
- Conducting inventory accuracy checks through cycle counts, stock replenishment, and store audits.
- Implementing merchandising strategies in alignment with corporate guidelines.
- Managing inventory processes, including transfers, returns, and receiving.
- Assisting in the execution of special events, including marketing and inventory planning.
- Addressing escalated wireless issues and providing effective solutions.
- Supporting post-purchase onboarding, device activation, and content transfers.
- Coordinating with customers for in-store pickups of online orders and handling returns and exchanges.
- Collaborating with Supply Chain Management for order fulfillment and variance requests.
- Staying updated on new products and technologies through necessary training.
- Guiding accessory performance and sales strategies.
- Ensuring store sales and retention targets are achieved.
- Providing ongoing coaching to Solutions Specialists to deliver timely feedback and serve as a product knowledge resource.
- Opening and closing the store as needed to fulfill managerial duties in the absence of the Store Manager or Assistant Store Manager.
We believe in rewarding your hard work with competitive compensation and benefits. Our offerings include:
- Competitive pay with an uncapped commission structure.
- Comprehensive medical benefits and a 401(k) plan with company matching.
- Free Internet and discounted services.
- Tuition reimbursement for educational pursuits.
- Paid time off for volunteering and other personal needs.
- Resources for childcare and eldercare, as well as pet insurance.
Who You Are
Minimum Qualifications:
- High School Diploma/GED with 3 years of relevant experience, or a combination of education and experience.
- Experience in store operations and selling wireless/mobile products.
- Fluency in Spanish, both written and spoken.
- Leadership experience is advantageous.
- Ability to multitask in a fast-paced, service-oriented environment.
- Proficiency in technology and communication products.
- Physical capability to lift 25-50 pounds for inventory management.
About Cox Communications
Cox Communications is a leading private telecom provider in the United States, dedicated to serving both our customers and employees. We pride ourselves on our award-winning culture and comprehensive benefits. If you are ready to contribute to a company that values innovation and community, consider a career with us.
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