Service Representative Manager

3 weeks ago


Miami, Florida, United States Alcides Group Full time
Job Description

Alcides Group seeks an experienced Service Representative Manager to lead our customer service team in Miami. The ideal candidate will have a proven track record of success in customer-facing roles and possess excellent leadership and communication skills.

The selected candidate will be responsible for managing a team of customer service representatives, ensuring exceptional customer satisfaction, and staying informed about industry trends.

Main Responsibilities:

  1. Drive customer satisfaction and loyalty through proactive issue resolution
  2. Develop and implement effective team strategies to achieve business goals
  3. Train and mentor new team members to ensure seamless onboarding
  4. Manage inventory, equipment, and data to optimize team performance
  5. Collaborate with cross-functional teams to stay informed about company initiatives and projects
  6. Presentation of reports and updates to senior management

Requirements:

  • Demonstrated experience in leadership and customer-facing roles
  • Superior written and verbal communication skills
  • Exceptional problem-solving and analytical skills
  • Familiarity with Microsoft Office suite preferred
  • Able to commute within Miami on a daily basis
  • Full-time availability
  • Must be 18 or older

$45,000 - $60,000 per year



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