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Leasing Operations Manager

1 month ago

Normal, Illinois, United States Campus Advantage Full time
Job Summary

Campus Advantage is seeking a highly motivated and experienced Leasing Manager to oversee the leasing operations for our student housing apartment community. As a key member of our team, you will be responsible for managing the leasing team, overseeing the leasing process, and implementing successful marketing strategies to drive occupancy rates and renewal rates.

Key Responsibilities
  • Manage the leasing team and ensure they are meeting leasing goals and providing excellent customer service to prospective residents.
  • Develop and implement leasing strategies to increase occupancy rates and renewal rates.
  • Create and implement an annual marketing plan and evaluate performance outcomes.
  • Conduct property tours and assist prospective residents with the leasing process, including lease signings and move-in processes.
  • Assist with recruiting, hiring, and new talent acquisition initiatives.
  • Coordinate, staff, and attend campus events related to on/off campus housing.
  • Routinely update marketing material and leasing documents to ensure accuracy.
  • Serve as a motivational leader to drive sales and meet objectives daily.
Requirements
  • Bachelor's Degree from a four-year college or university preferred.
  • Minimum of 2 years of sales experience, preferably in Student Housing.
  • Computer skills required: Computer literacy with working knowledge of MS Office and Entrata.
Competencies
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Benefits
  • Competitive and flexible medical, dental, and vision plans
  • Competitive 401K match
  • Health Savings Accounts (HSA) with generous company contribution
  • Flexible Spending Accounts (FSA)
  • Paid vacation time and holidays
  • Paid parental leave
  • Paid sick leave for all employees
  • Summer Friday program for corporate positions
  • MOJO monthly team events
  • EAP and LifeCare program for employees and family members Paid volunteer time
  • Voting leave
  • Foundations peer cohort onboarding and mentoring program
  • Leadership conferences and workshops
  • And more