Customer Service Representative

2 weeks ago

Florence, Kentucky, United States LHH Full time

Job Title: Customer Service Representative - Call Center Specialist

Location: Remote

Company: LHH Recruitment Solutions

Job Type: Full-Time, Onsite, Monday to Friday

Job Description:

Overview: LHH Recruitment Solutions is seeking a highly motivated and experienced Customer Service Representative to join our team in a call center environment. This role is perfect for someone who thrives in a fast-paced environment, can handle multiple tasks, and is comfortable working with technology.

Key Responsibilities:

  • Call Handling:
    • Manage a high volume of incoming and outgoing calls in a professional and timely manner.
    • Provide accurate information, address customer inquiries, and resolve issues efficiently.
    • Document call details and customer interactions in the CRM system.
  • Email Management:
    • Respond to customer emails in a timely and professional manner.
    • Address customer concerns, provide updates, and offer solutions via email communication.
    • Maintain accurate and organized email records.
  • Multitasking:
    • Effectively work on multiple systems and tasks simultaneously.
    • Update customer information, process transactions, and retrieve data across various platforms.
    • Prioritize tasks to handle both calls and emails efficiently throughout the day.
  • Customer Service Excellence:
    • Deliver exceptional customer service by being attentive, empathetic, and solution-oriented.
    • Maintain a positive and professional demeanor while handling challenging situations.
    • Collaborate with team members and other departments to ensure a seamless customer experience.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a call center or customer service role is required.
  • Strong multitasking skills and ability to work efficiently on multiple systems.
  • Proficient in Microsoft Office Suite and experience with CRM systems.
  • Excellent verbal and written communication skills.
  • Ability to handle a high volume of emails and calls daily while maintaining accuracy and quality.
  • Strong problem-solving skills and a customer-focused mindset.

Benefits:

  • Competitive hourly wage ($15.50 to $16.50 per hour).
  • Regular working hours, Monday to Friday.
  • Supportive and dynamic work environment with opportunities for growth.
  • Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.

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