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Senior Manager of Business Operations and Partnerships

2 months ago


Des Plaines, Illinois, United States Dairy Management Inc. Full time
Job Description

Job Summary:

Dairy Management Inc. is seeking a highly skilled Senior Manager of Business Operations and Partnerships to join our team. This role will be responsible for managing cross-organization coordination of important touchpoints between DMI and the federation companies, as well as internal department coordination.

Key Responsibilities:

  • Support the Federation Relations function by enabling efficient processes and productive communication and collaboration between DMI Executive Leadership and SR CEOs.
  • Keep a running log of information that needs to be shared between DMI and SR CEOs (internal and external executive stakeholders).
  • Prepare for and help execute SR CEO calls, including distributing agendas, sending pre-reads, taking minutes, producing timely follow-ups, and managing follow-ups to conclusion.
  • Manage and update the SR CEO portal to ensure timely and effective dissemination of SR CEO-related information.
  • Calendarize learning opportunities, events, opportunities to provide input/partner, and deadlines related to federation relations, strategic plan readiness, SR CEO deliverables, SR board meetings, etc.
  • Partner with VP of Strategic Planning to coordinate SR CEO and SR teams' engagement in the strategic planning, measurement, and reporting process.
  • Plan virtual SME summits with the appropriate DMI and SR SME teams (approximately one per strategic plan priority per year) with the goal of effective knowledge retention for all SRs.
  • Support annual feedback process to solicit and elevate SR CEO and DMI executive leader feedback to jointly discuss wins, challenges, and opportunities related to SR engagement, the value of membership, and perceptions of the effectiveness of collaboration/integration.
  • In alignment with the DMI's Program Management Office (PMO), ensure the daily business operational efficiency of the Exports, Strategic Intelligence & Planning department by 1.) providing oversight of operations, resources, and budget 2.) coordinating and supporting several key initiatives, and 3.) identifying areas for operational improvement.
  • Partner with the department lead to define department processes and streamline department operations to deliver on the department's annual goals.
  • Work with the department and finance team to build, track, and manage the department budget.
  • Attend department leadership meetings, working in advance with the department lead to develop and share the agenda, and ensure the team members are aware of the ownership of agenda items.
  • Coordinate with the owners of departmental workstreams to ensure optimal integration and efficiency across the team and the on-time and on-budget completion of major projects.
  • Review departmental deliverables with an eye for confidentiality and consistent strategic impact.
  • Partner with the VP of Strategic Planning to plan and execute the Situation Assessment Meeting (one per year) to ensure high-quality delivery from start to finish, including leading the development of the deliverables timeline, content needs, and ownership, leading operational execution of the event, hosting a post-event lessons learned meeting, etc.
  • Manage calendar of Strategic Intelligence offerings and engagement opportunities. Ensure all deliverables are shared with the right audience via webinars and Strategic Intelligence newsletter.
  • Take direction from the Annual Meeting team to lead coordination of department's participation in the event, 1.) ensuring the submission of all deliverables on time and of high quality and 2.) understanding meeting logistics for final execution.
  • Participate as an active member of the Operations Leads team as part of the DMI PMO.
  • Coordinate and delegate administrative tasks to the administrative coordinator as appropriate.
  • Manage strategic international partnerships with direction from the SVP of Federation Relations & International Partnerships.

Requirements:

  • Professional verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Financial acumen / comfort with budgets
  • Customer service orientation and ability to adapt to the needs of the organization
  • 5-7 years of work experience in B2C or B2B marketing, sales, project management, agency account management and/or a related field is required
  • Bachelor's degree required