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Insurance Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance Office. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.
Your Key Responsibilities:
- Engage with customers to understand their needs and provide personalized solutions.
- Provide timely and effective assistance with policy inquiries, updates, and claims.
- Utilize digital tools and platforms to connect with a younger demographic and enhance customer satisfaction.
- Collaborate with a dynamic team to ensure timely and effective issue resolution.
- Proactively identify opportunities to enhance customer satisfaction and improve processes.
Requirements:
- Excellent communication skills, both written and verbal.
- Tech-savvy with a familiarity with digital communication tools.
- Customer-oriented mindset with a strong desire to exceed expectations.
- Ability to adapt to a fast-paced, evolving work environment.
- Previous customer service experience is a plus, but not required.
What We Offer:
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
- Fun and inclusive work environment with team-building events.
- Emphasis on work-life balance.
About Us:
Abe Barwegen - State Farm Agent is a dynamic and forward-thinking player in the insurance industry. We are committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional customer service and building strong relationships with our customers.
We are located in Nashville, TN and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.
