Customer Service Representative

2 weeks ago

Venice, Florida, United States Liberty Savings Bank FSB Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Liberty Savings Bank FSB. As a key member of our financial center, you will be responsible for providing exceptional service to our customers by performing banking transactions, opening new accounts, and expanding customer relationships.

Key Responsibilities
  • Maintain and balance a cash drawer, perform ATM and assist with end-of-night balancing.
  • Receive, post, pay out funds, balance, and prove customer accounts.
  • Open new accounts for checking, savings, business accounts, IRA, etc.
  • Identify customer needs and recommend specific products and/or services by using the CNA process.
  • Expand customer relationships by making appropriate referrals, such as investments, mortgage, and commercial loans, and handle consumer loans by taking applications and assisting with processing.
  • Maintain and balance cash drawer.
  • Accept and post credit card and loan payments and payoffs.
  • Perform account research and problem-solving as needed.
  • Cross-train in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, other ancillary services, and assist with opening and closing financial center.
  • Contribute to the achievement of financial center sales/service goals by meeting/exceeding individual goals.
  • Uphold customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.
  • Maintain customer confidence and protect operations by following the Privacy Policy and keeping information confidential.
  • Comply with bank procedures and follow regulatory/operational/security guidelines. Adhere to the Check Handling Agreement. Successful Mystery Shop scores. Minimal bank monetary losses.
Requirements
  • Proficient in technical processing of all phases of the CSR I position (transactions, opening/closing, new accounts opening, savings, DDA, Commercial DDA, CDs, IRA's, balancing ATM, Safe Deposit processing), balances at 90% or better, and assist in finding outages as evidenced by management observation and balancing documentation.
  • Embraces the ASK program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms.
  • Demonstrates proficiency with ERB process through audit of the CNA folders.
  • Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation.
  • Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations.
  • Must have completed and passed all mandatory training sessions, classroom, CBT, and self-study as scheduled by manager within specified timelines or as classes are available.
  • Answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours.
  • Maintains regular attendance and punctuality as evidenced by attendance records.
  • Proficient in consumer loan processing (application and basic processing) as evidenced by minimal errors reported by Consumer Lending Quality Control and management observation.
Physical Demands
  • Talking—Ability to express or exchange ideas by means of the spoken word.
  • Hearing—Ability to receive detailed information through oral communication.
  • Seeing—Ability to view a computer screen for an extended period of time and/or identify individuals visually.
  • Standing—Ability to stand on feet for long periods of time.
  • Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.
  • Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.
  • Reaching—Ability to extend hand/arms in any direction to move/handle objects.
  • Lifting—Ability to lift and/or move up to 25 pounds.
Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Minimum 1 year customer service or cash handling experience/skills required.
  • Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.
  • Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance, and use proper telephone etiquette/grammar is required.
  • Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.
  • Basic computer skills and the ability to learn industry-related software are required.

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Planet Fitness -Easy Mile Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness - Easy Mile Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Craig Holloway - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Venice, Florida, United States Ryder System Full time

    About the RoleRyder Systems is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective customer communications, scheduling, and issue...

  • Customer Service Representative

    7 days ago

    Venice, Florida, United States RANR Full time

    Job OverviewRANR is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and driving business growth through sales and marketing initiatives.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    6 days ago

    Venice, Florida, United States RANR Full time

    Job OverviewRANR is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and driving business growth through sales and marketing initiatives.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    1 month ago

    Venice, Florida, United States Craig Holloway - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.Key ResponsibilitiesProvide prompt, accurate, and friendly...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "At Liberty Savings Bank FSB, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, handling banking transactions, and expanding customer...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States RANR Full time

    About RANRRANR is a leading provider of customer retention and acquisition services for a diverse range of industries, including home improvement, telecommunications, and green energy.Job SummaryWe are seeking a highly motivated and enthusiastic Client Support Representative to join our team. As a key member of our marketing team, you will play a critical...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States RANR Full time

    About RANRRANR is a leading provider of customer retention and acquisition services for a diverse range of industries, including home improvement, telecommunications, and green energy.Job SummaryWe are seeking a highly motivated and enthusiastic Client Support Representative to join our team at our corporate headquarters in Venice, FL. As a key member of our...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Fifth Third Bank Full time

    Unlock Your Potential in BankingWe're seeking a talented individual to join our team as a Customer Service Representative at Fifth Third Bank. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide top-notch customer service, responding to customer...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Savings Bank FSB. As a key member of our financial center, you will be responsible for providing exceptional service to our customers, handling banking transactions, and expanding customer relationships.Key ResponsibilitiesMaintain and...

  • Customer Service Representative

    3 days ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Savings Bank FSB. As a key member of our financial center, you will be responsible for providing exceptional service to our customers, handling banking transactions, and expanding customer relationships.Key ResponsibilitiesMaintain and...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Liberty Savings Bank FSB. As a key member of our financial center, you will be responsible for providing exceptional service to our customers, handling banking transactions, and expanding customer relationships.Key ResponsibilitiesMaintain and balance cash drawers,...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Winn-Dixie Full time

    Customer Service Associate at Winn-DixieWe are seeking a Customer Service Associate to join our team at Winn-Dixie. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Customer Service: Provide continuous attention to customer...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Fifth Third Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Jacaranda location in Venice, Florida. As a CSR/Teller, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our retail products and services.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Fifth Third Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Jacaranda location. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our retail products and services.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    7 days ago

    Venice, Florida, United States Sunset Kia of Venice Full time

    Job Title: Customer Relations AssistantSunset Kia of Venice, a reputable member of the Sunset Automotive Group family of dealerships, is seeking a skilled and customer-focused professional to join our service team as a Service Department Customer Relations Assistant.This role involves primarily responding to customers who contact us via phone or online,...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Fifth Third Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Jacaranda location in Venice, Florida. As a CSR/Teller, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our retail products and services.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 weeks ago

    Venice, Florida, United States Fifth Third Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Jacaranda location in Venice, Florida. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    1 week ago

    Venice, Florida, United States Fifth Third Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Jacaranda location. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesProvide personalized service to customers,...