Executive Director of Operations

2 weeks ago

Boston Massachusetts, United States JM HUNTER GROUP Full time
Job Description

Job Title: Executive Director of Operations

Company: JM HUNTER GROUP

Location: Boston Market

Job Type: Full-time

Industry: Wholesale Building Materials

Job Description:

Overview:

We are seeking an experienced Executive Director of Operations to lead our Boston Market branch. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the branch, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities:

  • Operational Excellence: Manage all aspects of the branch's daily operations, including inventory management, order fulfillment, and logistics coordination to ensure timely and accurate delivery of building materials to customers.
  • Customer Relationship Management: Foster strong relationships with customers, addressing their needs, concerns, and inquiries promptly. Provide exceptional customer service to ensure client satisfaction and loyalty.
  • Sales and Business Development: Collaborate with the sales team to drive revenue growth by identifying opportunities to expand the customer base, increase market share, and develop strategies to achieve sales targets.
  • Team Leadership: Lead, mentor, and develop a team of sales, administrative, and warehouse staff. Set performance goals, provide regular feedback, and promote a collaborative and motivated work environment.
  • Financial Management: Monitor branch financial performance, including revenue, expenses, and profitability. Develop and execute strategies to optimize financial results while adhering to budgetary guidelines.
  • Inventory Control: Implement effective inventory management practices, ensuring accurate stock levels, minimizing shrinkage, and optimizing stock turnover.
  • Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain a safe working environment by promoting adherence to health and safety protocols.
  • Reporting: Generate and present regular reports on key performance indicators, sales trends, operational metrics, and other relevant data to senior management.

Qualifications:

  • Proven experience: In a leadership role within the wholesale building materials or closely related sectors.
  • Business acumen: Strong business acumen with a demonstrated ability to drive sales growth and achieve financial targets.
  • Communication skills: Excellent communication, interpersonal, and negotiation skills.
  • Team management: Effective team management and leadership abilities.
  • Organizational skills: Detail-oriented mindset with exceptional organizational and problem-solving skills.
  • Technical skills: Proficiency in using relevant software applications, including MS Office suite.
  • Inventory management: Familiarity with inventory management and logistics processes.

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