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Director of Catering Operations

2 months ago

Boston Massachusetts, United States Hyatt Regency Boston Harbor Full time
About Us

At Hyatt Regency Boston Harbor, we strive to create a unique and inspiring work environment that values our associates and fosters their growth and development. As a full-service, upper-upscale hotel, we offer our team members a wide range of opportunities to build their careers and achieve their goals.

Our Culture

We pride ourselves on having a dedicated and experienced team of associates who take care of our guests and each other like family. Our associates enjoy a range of benefits, including a free hot meal during their shifts, a comprehensive benefit program, and opportunities for professional development and advancement.

Job Summary

We are seeking an experienced and skilled Associate Director of Catering and Sales to join our team. The successful candidate will assist the Director of Catering in the management, coordination, and execution of the Catering and Sales Departments.

Key Responsibilities
  • Assist the Director of Catering in evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
  • Assist in maintaining or exceeding budgeted sales and profits in all catering areas.
  • Implement effective marketing plans for generating catering revenues.
  • Carefully review all contracted services to assure proper contribution to profits.
  • Identify trends, research the competition's products, services, and pricing, and use to develop strategic business plans.
  • Optimize room rental charges.
  • Experience selling to a variety of market segments.
  • Consistently book repeat business by having a track record of long-term client relationships.
  • Actively participate in industry-related organizations (NACE, MPI).
  • Thorough knowledge of sales techniques, including strong closing skills and negotiating skills.
  • Comfortable with hotel site inspections and client presentations.
  • Participate in trade shows and sales blitzes.
  • Track record of strong prospecting efforts.
  • Actively participate in community/civic activities to maintain awareness within the community and to create booking opportunities.
  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
  • Ability to generate creative and innovative menus while working closely with the Chef on pricing specialty menus.
  • Work closely with the Director of Catering and banquet department on operations and event execution.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Experience providing A/V equipment and operating A/V as a profit center.
  • Excellent knowledge of computers, specifically Delphi, Word, and Excel.
  • Utilization of the Delphi trace and activity tools while conducting business.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  • Detailed execution of all banquet event orders generated by the entire Catering and Convention Services Department.
Requirements
  • Prior experience in the field of hospitality with specific experience in catering sales.
  • Associate or Bachelor's Degree preferred.
  • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
  • Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
  • Extensive knowledge of catering sales & convention services skills, revenue management, recruitment, supervision, training, and motivation of managers.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.