Restaurant Operations Director

1 month ago


Riverside, California, United States CKE Full time
Job Summary

The General Manager is responsible for directing the daily operations of a Carl's Jr. restaurant, ensuring compliance with company standards and driving sales growth. This role requires a strong leader who can select, train, and coach top talent to achieve key results in People, Customer, Sales, and Profit.

Key Responsibilities
  • Direct daily restaurant operations, ensuring compliance with company standards and policies.
  • Select, train, and coach top talent to achieve key results in People, Customer, Sales, and Profit.
  • Develop and implement effective succession planning tools and best practices.
  • Execute the company's performance management process consistently, ensuring employees are set up for success and held accountable.
  • Monitor and improve customer service standards, ensuring a high level of customer satisfaction.
  • Partner with Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.
  • Drive sales growth through effective marketing and sales strategies.
  • Ensure food safety standards are met through direct observation and follow-up on food safety audit results.
  • Develop and implement effective inventory management and cost control strategies.
Requirements
  • High School Diploma/General Educational Development (GED) required; associate degree preferred.
  • Minimum of two years' experience in restaurant operation.
  • Proficient working knowledge of Microsoft Office applications.
  • Ability to work a flexible schedule, including days, nights, and weekends.
  • Effective communication and leadership skills.
  • Ability to analyze sales, labor, inventory, and controllables to drive business results.
Work Environment

The General Manager will work in a fast-paced environment, with constant movement in and around all areas of the restaurant. The ability to stand/walk constantly and for extended periods of time is required. The ability to reach overhead, bend, and stoop frequently and repetitively is also required.

Equal Opportunity Employer

CKE is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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