Account Coordinator

2 weeks ago


La Grange, Illinois, United States Sterling Engineering Inc. Full time
Job Title: Account Coordinator

At Sterling Engineering Inc., we are seeking a highly skilled Account Coordinator to join our Aftermarket Service team. As a critical component of our commercial operations, this role will provide commercial oversight and administration of customer orders placed for PRL products sold to various markets.

Duties and Responsibilities:
  • Collaborate with Outside Sales Managers to ensure timely and accurate booking of customer demands.
  • Act as the primary point of contact for customers regarding order activity, part number pricing, and material availability.
  • Participate in internal customer status reviews as a customer advocate.
  • Identify process issues and contribute to the development and implementation of process improvements.
  • Support business growth initiatives.
  • Own and resolve customer account issues to complete resolution.
  • Work with Global Supply Chain buyer/planners to resolve material issues and ensure on-time delivery to customers.
  • Support internal customers' needs on status updates and issue resolution.
  • Utilize problem-solving and decision-making skills to achieve the highest level of customer satisfaction.
  • Understand and apply International shipping terms and International payment methods.
  • Travel to PRL North American Distribution Centers to facilitate material movements and assist in process gap resolutions.
  • Ability to lift up to 40 lbs.
  • Potential to travel up to one week per month.
Qualifications:
  • Experienced computer user with proficiency in MS Office suite and SAP.
  • Excellent interpersonal verbal and written communication skills.
  • Detailed, accurate, and able to set priorities among competing demands.
  • Self-starter, dependable, and efficient.
  • Focused, responsive to deadlines.
  • Ability to travel (up to one week per month).

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.


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