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Senior Operations Analyst

2 months ago

Fort Lauderdale, Florida, United States City of Fort Lauderdale Full time

Salary:
$72, $112,371.24 Annually

Position Overview


The City of Fort Lauderdale is seeking dedicated community builders who are passionate about public service, showcasing a high level of enthusiasm, independence, and professional expertise.

Our team effectively communicates the organization's vision and mission while delivering exceptional service and satisfaction to both internal and external stakeholders.

We strive to Build Community within a dynamic organization driven by vision, strategy, and action.


This role is a hands-on, analytical, and detail-oriented position focused on enhancing the quality and innovation of operations and services within a department.

This professional role supports the Finance department by conducting statistical and research analyses, drafting policies and procedures, preparing financial reports and presentations, and developing, monitoring, and analyzing performance metrics. Additionally, it involves directing and executing large-scale performance and process improvement initiatives.

The position plays a crucial role in managing the City's ISO 9001:2015 certified Quality Management System.


Collaboration is key, as this position works with cross-functional teams to strategize and partner with departments, assisting them in meeting customer quality requirements through established goals, objectives, performance indicators, and process enhancements.

Participation in benchmarking consortiums and analysis of results is also part of the role.

Key responsibilities include ensuring the City's strategic plan aligns with departmental objectives and resource allocation processes, as well as developing and maintaining a comprehensive performance measurement system and software.

This position will also be responsible for creating various data reports, presentations, and visualizations from diverse data sets and sources.

Furthermore, this role serves as the Procurement Card (P-Card) Program Manager, ensuring compliance with established policies and procedures for all P-Card transactions.

Essential Job Functions


Essential functions are the fundamental duties that an employee must be able to perform, with or without reasonable accommodation.

The following list of essential functions is representative of the tasks performed within this classification.

The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

Develops and maintains a process improvement system, identifying, managing, and enhancing core processes.
Manages and develops systems and technology, metrics, and strategic initiatives that enhance performance.

Conducts comparative research to identify best practices and innovative service delivery models that can be adapted for the City.

Collaborates with departments to define quality goals and performance measures related to core processes; establishes reporting methodologies and frequencies; assists with data analysis to identify trends and areas for improvement.

Recommends and implements best practices in Business Analysis at a senior level of expertise while adhering to budget constraints.

Oversees employee survey analysis and connects results to the Strategic Plan; collaborates with departments to understand results and refine or enhance services or processes for improved outcomes.

Conducts complex internal management analysis projects and studies.

Emphasis is placed on collecting, analyzing, and summarizing large volumes of data into actionable insights; developing process maps; facilitating work sessions; coordinating tasks with other departments as necessary; and assisting departments with operational decisions or modifications to departmental procedures.

Analyzes and presents financial, scheduling, and earned value data.
Participates in various meetings with both internal and external stakeholders.
Engages in teams to complete special projects aimed at significantly enhancing City operations.
Performs related work as required.

Job Requirements & Work Environment


A Bachelor's Degree in public or business administration, computer science, or a closely related field is required, along with a minimum of three (3) years of progressively responsible professional-level experience in analytics or performance management, including executing large-scale performance and process improvement projects.

Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field may substitute on a year-for-year basis for the required experience or education, at the discretion of the Division Manager.

How To Apply/ Veteran Information


Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment methods.

Applicants must achieve a minimum score of 70 in each part of the examination to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.


An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes.

To obtain veteran's preference, candidates must submit a copy of separation papers and the appropriate veteran's preference claim form.

The City of Fort Lauderdale is an EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER.

All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law.


In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented, and productive work environment consistent with community standards.

Alcohol and drug abuse pose a threat to the health and safety of the City's employees and to the security of the City's equipment and facilities.

For these reasons, the City is committed to eliminating drug and alcohol use and abuse in the workplace.


The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees, including vacation, holiday, and sick leave, as well as medical, dental, vision, life, and short-term disability insurance.