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Resident Engagement Coordinator

2 months ago

Frisco, Texas, United States Cottonwood Residential Full time
Position Overview

Immediate Opening for a Customer Experience Specialist

Are you passionate about creating a welcoming environment? As a Customer Experience Specialist, your role will be to ensure that residents feel comfortable and at home within our community while assisting potential residents in discovering their ideal living space. Your positive demeanor, effective communication skills, and problem-solving abilities will be essential in fostering a sense of belonging.

In this full-time position, a flexible schedule is necessary, including availability on weekends and evenings.

Key Responsibilities
  • Utilize your enthusiasm, communication expertise, and innovative thinking to enhance resident experiences.
  • Greet all visitors, including potential residents and vendors, with a warm smile and friendly demeanor.
  • Respond promptly and courteously to inquiries from residents and prospects through various communication channels.
  • Handle incoming calls, documenting detailed information for follow-up.
  • Ensure that apartments are prepared for showings and upcoming move-ins.
  • Conduct regular inspections of buildings, amenities, and vacant units to maintain high standards of quality.
  • Possess comprehensive knowledge of available apartments and pricing to assist prospective renters effectively.
  • Contribute to the planning of community events and assist with marketing initiatives.
  • Organize and manage the package delivery area efficiently.
  • Maintain effective communication with community vendors and partners.
  • Begin your career path with opportunities for advancement into management roles.
Compensation and Benefits
  • Attractive base salary with a quarterly bonus structure.
  • Comprehensive health, vision, dental, life, and disability insurance available shortly after starting.
  • Generous 401k and HSA matching contributions.
  • Paid time off starting at 120 hours.
  • Nine paid holidays throughout the year.

Cottonwood Residential is at the forefront of redefining the customer experience in apartment management, offering innovative solutions such as Self-Guided Tours. We value your creativity, eagerness to learn, and dedication to excellence as we strive to enhance the experience for all who visit our community.