Exceptional Client Experience Representative
3 days ago
About Kriston Ruffin - State Farm Agent
We are committed to creating a positive and supportive work environment that fosters growth and development for our employees. As a Customer Service Representative, you will play a vital role in achieving this goal by delivering exceptional client experiences and promoting the growth of our business.
Salary
The estimated annual salary for this position is $55,000-$65,000 based on experience and qualifications.
Job Description
Your primary responsibilities as a Customer Service Representative will include:
- Establishing strong relationships with clients through personalized support and follow-up.
- Providing timely and accurate responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Using a customer-focused approach to educate clients about insurance options and promote the development of our business.
Required Skills and Qualifications
To succeed in this role, you must possess:
- A strong commitment to customer service and a customer-centric mindset.
- Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
- Proactive problem-solving skills to resolve client issues efficiently.
Benefits
This role offers a competitive benefits package, including:
- Hourly pay plus commission/bonus.
- Growth potential and opportunities for advancement within our agency.
- Earned paid time off and sick leave.
- Sign-on bonus for licensed professionals.
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