Exceptional Client Experience Representative

3 days ago


Oklahoma City, Oklahoma, United States Kriston Ruffin - State Farm Agent Full time

About Kriston Ruffin - State Farm Agent

We are committed to creating a positive and supportive work environment that fosters growth and development for our employees. As a Customer Service Representative, you will play a vital role in achieving this goal by delivering exceptional client experiences and promoting the growth of our business.

Salary

The estimated annual salary for this position is $55,000-$65,000 based on experience and qualifications.

Job Description

Your primary responsibilities as a Customer Service Representative will include:

  • Establishing strong relationships with clients through personalized support and follow-up.
  • Providing timely and accurate responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Using a customer-focused approach to educate clients about insurance options and promote the development of our business.

Required Skills and Qualifications

To succeed in this role, you must possess:

  • A strong commitment to customer service and a customer-centric mindset.
  • Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
  • Proactive problem-solving skills to resolve client issues efficiently.

Benefits

This role offers a competitive benefits package, including:

  • Hourly pay plus commission/bonus.
  • Growth potential and opportunities for advancement within our agency.
  • Earned paid time off and sick leave.
  • Sign-on bonus for licensed professionals.


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