Customer Service Representative
3 weeks ago
We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our clients via phone calls and emails.
The ideal candidate will possess excellent communication skills, a strong understanding of computer systems and technology, and the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you will be the primary point of contact for clients and will be responsible for resolving technical issues and providing troubleshooting assistance in a timely and professional manner.
Key responsibilities include:
- Responding to client inquiries and resolving technical issues via phone or email
- Coordinating with internal teams to ensure prompt and efficient resolution of client issues
- Providing proactive communication to clients regarding issue status and resolution
- Maintaining accurate records of client interactions and issue resolutions
- Staying up-to-date with new technologies and trends in the field to provide expert advice to clients
This is a telecommute position, and the successful candidate will have the opportunity to work from home 99% of the time. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
Salary: $40,000 - $55,000 per year
We estimate the average salary for this role to be around $47,500 per year, based on national averages and considering the level of experience and qualifications required.
About Our Company
Karls Technology is a leading provider of on-site computer repair services, founded in 1999 and headquartered in Arizona. We pride ourselves on delivering exceptional service to our clients, leveraging innovative technology solutions, and fostering a collaborative team environment.
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