Customer Success Supervisor
3 weeks ago
Quadient is a global leader in customer communication solutions, dedicated to delivering innovative and personalized interactions. As a Supervisor, Customer Success, you will play a critical role in driving the success and direction of our customer success function.
Your Key Responsibilities:- Lead a high-performing Customer Success team, mentoring and developing team members to achieve exceptional results.
- Collaborate with the Customer Success function to create long-term, customer relationships focused on proactive value creation.
- Expand the Customer Success team's capabilities through process improvement and tools automation.
- Support Customer Success outcomes throughout the customer journey, partnering with Product and Marketing to deploy strategies that demonstrate product value.
- Drive initiatives resulting in enhanced customer retention, growth, and exemplary customer experience.
- Monitor metrics to track and report employee progress against goals, identifying correlations between product adoption and revenue retention.
- Assess at-risk accounts and collaborate with internal stakeholders to create mitigation strategies.
- Bachelor's degree or equivalent years of experience.
- A minimum of 5 years of Customer Success, Account Management, Onboarding, or similar experience.
- Experience managing teams within Customer Success or Professional Services teams in a fast-paced, dynamic environment.
- Proven ability to build and manage relationships, internally and externally.
- Experience using CRM tools, including Salesforce.
- Comfortable with ambiguity and uncertainty, with the ability to adapt nimbly and lead others through complex situations.
- A competitive salary range of $62,900.00 - $94,400.00.
- A hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless learning opportunities through our 24/7 online learning platform.
- An inclusive community and Philanthropy program.
- Comprehensive rewards, including a generous referral scheme.
- A complimentary employee assistance program for mental health support.
At Quadient, we value diversity and believe that it brings benefits to our customers, business, and people. We are committed to being an inclusive employer and encourage applications from all suitable applicants.
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Student Success Navigator
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