Student Success Navigator

4 weeks ago

Jackson, Mississippi, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and experienced Student Success Navigator to join our team. The successful candidate will be responsible for providing direct services to students in support of the College's TCS2 (Total Commitment to Student Success) efforts to increase student persistence, retention, certificate/degree completion and successful transfer.

The ideal candidate will have a strong understanding of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion. They will also be able to work effectively with students, faculty and staff to provide a supportive and inclusive learning environment.

Key Responsibilities:

  • Accountable for individual caseload outreach, retention, intervention, and student completion.
  • Achieve individual student caseload retention and completion goals as established by the college.
  • Assist with the planning and implementation of all retention related events.
  • Management of tracking dashboard to retain and recruit back students who have dropped out from the college in accordance with the set deadlines of the outreach and intervention plan.
  • Attend conferences and meetings to stay current on industry trends and best practices.
  • Meet accountability measures for frequency and type of student contacts through face-to-face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events (including in the community).
  • Address early alert retention needs for students as identified by faculty members.
  • Create individualized Academic Recovery plans for at risk students with the intention to return the student to good academic standing.
  • Review student degree audits and create long term education plans for student completion.
  • Provide complete orientation to students regarding the breadth and depth of services available to assist a student (e.g. hunger free campus, oasis center, OER materials, health clinic, free tutoring).
  • Assist students in completing a student success completion contract that details the student's goals, timelines, and accountability measures which will be reviewed with the student multiple times a semester.
  • Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
  • Arrange for a handoff (physically if possible) between a student and peer tutor in Center for Student Success.
  • As assigned, serve as a liaison with JC's occupational and academic departments. Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook, and other departmental information. Relay pertinent information back to Student Services as appropriate.
  • Plan and organize events and workshops tailored to the needs and interests of students within assigned caseload.
  • With supervisor approval, serve on internal committees designed to improve Institutional quality and serve as a college representative for various community committees and associations.
  • Maintain accurate records (including electronic records) of interactions with students. Routinely report statistics designed to measure departmental progress.
  • Understand the institution's interpretation of FERPA rules for the release of student information.
  • Provide cross-functional student services by disseminating information and addressing inquiries on admissions, financial aid, advising, and registration across various channels (phone, text, live chat, in-person), ensuring excellent customer service for all student populations and making referrals for additional support as needed.
  • As directed, collaborate with colleagues to maintain adequate office staffing levels and provide lateral support to teammates across Central Campus, Off-Campus, and Center/Satellite locations.
  • Travel as needed to correctional facilities to support CEP program as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
  • Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission, and vision and agreeing to be evaluated by same.
  • Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority

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