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Student Success Navigator
1 month ago
We are seeking a highly motivated and dedicated Student Success Navigator to join our team. The successful candidate will be responsible for providing direct services to students in support of the College's Total Commitment to Student Success (TCS2) efforts.
Key Responsibilities- Accountable for individual caseload outreach, retention, intervention, and student completion.
- Achieve individual student caseload retention and completion goals as established by the college.
- Assist with the planning and implementation of all retention related events.
- Management of tracking dashboard to retain and recruit back students who have dropped out from the college in accordance with the set deadlines of the outreach and intervention plan.
- Attend conferences and meetings to stay current on industry trends and best practices.
- Meet accountability measures for frequency and type of student contacts through face-to-face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events (including in the community).
- Address early alert retention needs for students as identified by faculty members.
- Create individualized Academic Recovery plans for at risk students with the intention to return the student to good academic standing.
- Review student degree audits and create long term education plans for student completion.
- Provide complete orientation to students regarding the breadth and depth of services available to assist a student.
- Assist students in completing a student success completion contract that details the student's goals, timelines, and accountability measures.
- Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
- Arrange for a handoff between a student and peer tutor in Center for Student Success.
- As assigned, serve as a liaison with JC's occupational and academic departments.
- Plan and organize events and workshops tailored to the needs and interests of students within assigned caseload.
- With supervisor approval, serve on internal committees designed to improve Institutional quality and serve as a college representative for various community committees and associations.
- Maintain accurate records of interactions with students. Routinely report statistics designed to measure departmental progress.
- Understand the institution's interpretation of FERPA rules for the release of student information.
- Provide cross-functional student services by disseminating information and addressing inquiries on admissions, financial aid, advising, and registration across various channels.
- As directed, collaborate with colleagues to maintain adequate office staffing levels and provide lateral support to teammates across Central Campus, Off-Campus, and Center/Satellite locations.
- Travel as needed to correctional facilities to support CEP program.
- Bachelor's degree (B.A. or B.S.) from four-year college or university in a related field.
- Valid Michigan Driver's license.
- Ability to pass a LEIN (Law Enforcement Information Network) clearance.
- Presentation methods and techniques.
- Project planning, goal setting, and group dynamics.
- Personal computer and associated office software.
- Customer service techniques including excellent phone skills and technology related communication skills.
- Master's degree from a regionally accredited university.
- Previous experience developing and implementing outreach plans and success strategies.
- Prior caseload or retention management experience.
Excellent written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations.
Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
