Senior Service Advisor

2 days ago


College Station, Texas, United States Stocker Chevrolet, Inc. Full time
Job Summary

We are seeking a highly skilled Senior Service Advisor to join our team at Stocker Chevrolet, Inc. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional experiences.

Key Responsibilities
  • Schedule service appointments and ensure customers receive prompt, courteous, and effective service.
  • Follow dealer processes and procedures to ensure seamless service delivery.
  • Perform walk-around inspections with customers to identify any damage or needed maintenance.
  • Create clear, concise, and accurate repair orders to address customer vehicle problems.
  • Review mileage and time-based services with customers and determine warranty coverages for repairs.
  • Monitor repair progress and inform customers of any changes to estimates or promised times.
  • Review and explain diagnostic and MPVI results with customers.
  • Document approvals and declines of services and maintain high customer satisfaction standards.
  • Explain completed work and all charges to customers and schedule next service appointments.
  • Manage repair order documentation to ensure full compliance with policies and procedures.
Requirements
  • Attention to detail and ability to follow processes.
  • Excellent verbal communication skills and time management skills.
  • Ability to multitask and prioritize workflow, with a high level of organization and professionalism.
  • 5 years' experience as a Service Advisor, with a strong background in customer service.


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