Restaurant Operations Manager
4 weeks ago
Job Summary
As a Restaurant Operations Manager at HHM Hotels, you will oversee the management and direction of restaurant operations, ensuring exceptional guest service and sustainability standards are met.
Key Responsibilities
- Lead and develop a high-performing team of restaurant staff, providing coaching and support to ensure they meet brand and hotel standards.
- Ensure consistent food quality, presentation, and preparation to meet guest expectations.
- Interact with guests to obtain feedback on service and food quality, using this information to drive improvements.
- Ensure the restaurant complies with sanitation and safety standards, maintaining a clean and safe environment for guests and staff.
- Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
- Monitor and maintain equipment, ensuring it is in good working order.
- Document inventory forecast usage and monitor supply, ensuring efficient use of resources.
- Abide by all state, federal, and corporate requirements related to serving alcoholic beverages.
- Oversee serving staff to ensure proper liquor controls are in place and all Hersha cash handling policies and procedures are followed.
- Participate in marketing efforts, create menu ideas, survey competition, and report food trends.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements
- Associate's degree preferred.
- 3-6 years of restaurant experience required.
Work Environment and Context
- Work schedule varies and will include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.
About Us
HHM Hotels is proud to be an equal-opportunity employer, committed to diversity and inclusion. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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