Customer Experience Manager
5 days ago
We are seeking a seasoned Customer Care Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for developing and implementing processes to ensure quality, efficient, and extraordinary service to our customers.
Key Responsibilities- Lead and develop a high-performing customer care team
- Develop and maintain metrics to enhance performance and customer satisfaction
- Escalate customer concerns and resolve issues in a timely manner
- Collaborate with cross-functional teams to drive process improvements and consistency
- Conduct regular 1-1s with team members to provide coaching and feedback
- Minimum 3 years of experience in a customer-facing role
- Proven track record of success in leading high-performing teams
- Excellent communication and interpersonal skills
- Ability to analyze data and drive process improvements
- Alignment with our company's core values
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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Customer Experience Specialist
3 weeks ago
Detroit, Michigan, United States Boundless Promotions Full timeCustomer Service RepresentativeBoundless Promotion is a dynamic and growing organization that is revolutionizing the customer service landscape in the Detroit area. We are seeking highly motivated and results-driven Customer Service Representatives to join our team.Key Responsibilities:Deliver Exceptional Customer Service: Provide timely and effective...
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Customer Experience Specialist
2 weeks ago
Detroit, Michigan, United States Stellantis Full timeInternship OverviewStellantis is offering a unique opportunity for highly motivated and innovative individuals to join our Customer Experience team as interns. This remote internship program will provide a chance to work on challenging assignments, develop valuable skills, and contribute to the success of our organization.Internship DetailsDuration: May 19 -...
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Customer Experience Intern
4 weeks ago
Detroit, Michigan, United States Stellantis Full timeInternship OverviewThe Stellantis Intern Program offers a unique opportunity for highly motivated individuals to work on challenging assignments where contribution, teamwork, and communication are vital to the organization's success.Internship BenefitsExposure to cutting-edge projects and technologiesCollaborative work environmentMentorship from experienced...
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Customer Experience Intern
4 weeks ago
Detroit, Michigan, United States Stellantis Full timeInternship OverviewThe Stellantis Intern Program offers a unique opportunity for highly motivated individuals to work on challenging assignments where contribution, teamwork, and communication are vital to the success of the organization.Internship BenefitsExposure to cutting-edge projects and technologiesCollaborative work environmentMentorship from...
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Patient Experience Manager
1 week ago
Detroit, Michigan, United States Compass Group, North America Full timeJob SummaryAs a Patient Experience Manager at Compass Group, North America, you will play a crucial role in coordinating and directing all patient experience activities to improve patient satisfaction scores. This position requires a strong understanding of customer service principles and the ability to work collaboratively with unit leadership to achieve...
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Customer Experience Intern
2 weeks ago
Detroit, Michigan, United States Stellantis Full timeInternship OverviewThe Stellantis Intern Program offers a unique opportunity for highly motivated and innovative individuals to work on challenging assignments where contribution, teamwork, and communication are vital to the success of the organization.Internship BenefitsExposure to cutting-edge projects and technologiesCollaborative work...
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Patient Experience Manager
2 weeks ago
Detroit, Michigan, United States Crothall Healthcare Full timeJob SummaryCrothall Healthcare is seeking a Patient Experience Manager to coordinate and direct all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores.Responsibilities:Track financial incentives, penalties, and reporting tied to patient satisfaction performance for respective units.Maintain and support...
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Patient Experience Manager
2 weeks ago
Detroit, Michigan, United States Optum Full timeOptum Career OpportunityAt Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Experience Manager, you'll play a critical role in enhancing the member experience and driving business results.Key Responsibilities:Lead market initiatives to improve member perception and increase performance on...
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Patient Experience Manager
2 weeks ago
Detroit, Michigan, United States Compass Group, North America Full timeJob SummaryWe are seeking a highly skilled Patient Experience Manager to join our team at Compass Group, North America. As a key member of our operations team, you will be responsible for coordinating and directing all patient experience activities to improve patient satisfaction scores.Key Responsibilities:Track financial incentives, penalties, and...
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Customer Experience Ambassador
5 days ago
Detroit, Michigan, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes Customer Experience Ambassador embodies the brand's core values by creating a warm and welcoming environment for guests. This role requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.Key Responsibilities:Promptly greet guests with genuine warmth and helpful enthusiasm to determine...
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Customer Experience Ambassador
2 weeks ago
Detroit, Michigan, United States Kaysee Enterprise, Inc. Full timeJob Summary:The Kaysee Enterprise, Inc. Guest Service Representative is responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.Key Responsibilities:• Greet guests with genuine warmth and enthusiasm to determine their interests and needs.• Maintain strong product...
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Ticket Sales Experience Manager
4 weeks ago
Detroit, Michigan, United States XFL Properties LLC Full timeJob DescriptionJob Title: Ticket Sales and Experience Manager - Michigan PanthersJob Summary:The Ticket Sales and Experience Manager is responsible for driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for the Michigan Panthers. This role will be based in the respective UFL team market and...
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Retail Sales Associate
4 days ago
Detroit, Michigan, United States Tailored Brands Inc Full timeJob Summary:As a Retail Sales Associate at K&G Fashion Superstore, you will be responsible for delivering an exceptional customer experience, driving sales, and maintaining a well-organized store environment. We are seeking a highly motivated and customer-focused individual to join our team.Key Responsibilities:Provide world-class customer service,...
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Retail Sales Associate
2 weeks ago
Detroit, Michigan, United States Bonobos Full timeAbout BonobosWe are a menswear brand known for our exceptional fit and personalized retail model. Our mission is to make fits and connections that inspire people to be themselves.Job DescriptionWe are seeking a Retail Sales Associate to join our team at our Guideshop. As a Guide, you will be responsible for delivering exceptional customer experiences and...
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Customer Success Manager
2 weeks ago
Detroit, Michigan, United States Konica Minolta Business Solutions Ltd Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Konica Minolta Business Solutions Ltd. This role will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Ensure high levels of customer...
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Bus Driver
3 weeks ago
Detroit, Michigan, United States Avis Budget Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Bus Driver to join our team at Avis Budget Group. As a Bus Driver, you will be responsible for transporting customers to and from the airport terminal and rental car facility, providing exceptional customer service and ensuring a safe and enjoyable experience for all passengers.Key...
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Customer Service Manager
4 weeks ago
Detroit, Michigan, United States XFL Properties LLC Full timeJob Title: Manager, Member ServicesJoin the United Football League (UFL) team as a Manager, Member Services, and play a crucial role in delivering exceptional customer experiences to our Season Ticket Members.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for developing and...
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Customer Success Manager
4 weeks ago
Detroit, Michigan, United States Konica Minolta Business Solutions Ltd Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Konica Minolta Business Solutions Ltd. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesDevelop and execute...
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Customer Logistics Manager
1 week ago
Detroit, Michigan, United States Ryder Full timeJob SummaryThe Customer Logistics Manager will oversee the day-to-day operations within an assigned function, responsible for all aspects of Operations and Account Management. This role requires leadership of direct reports and attainment of daily operational goals within the assigned functional area.Key ResponsibilitiesCustomer service satisfaction and...
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Senior Manager, Membership Experience
4 weeks ago
Detroit, Michigan, United States AEG Full timeJob Title: Senior Manager, Membership ExperienceJoin our team as a Senior Manager, Membership Experience, and take on a leadership role in driving membership growth and engagement. As a key member of our Membership Experience Department, you will be responsible for managing a team of Membership Experience Executives and assisting with retention and sales...