Technical Services Specialist

2 weeks ago


Southern Pines, North Carolina, United States Hamilton Beach Full time

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, our culture is built on hard work, ethics, and teamwork.

We strive to create products that have pleased customers for over 100 years by rolling up our sleeves and working hard.

We offer a comprehensive compensation and benefits package, including health, dental, and vision insurance, HSA contributions, Profit Sharing, and a 401(k) plan with vested contributions starting on your first day.

We provide paid vacation and holidays, a paid charitable day off, and wellness subsidies. We also offer development opportunities, a casual dress code, and discounted rates on our products.

We are currently seeking a qualified candidate for a Technical Services Technician position at our Southern Pines, NC facility.

The primary function of this role is to provide technical support to third-party field technicians and end-users of Commercial products.

Key Responsibilities:

  • Provide troubleshooting and repair support to HBC customers and service providers globally.
  • Develop troubleshooting guides for HBC products.
  • Answer customer contacts by phone, email, and other channels.
  • Work with product development engineers to identify service parts.
  • Coordinate on-site service requests from consumers and process credit requests from the global service network.
  • Train teammates on new products and major revisions to existing products.

Basic Qualifications:

  • Associate's degree in engineering technology or equivalent work experience.
  • 2+ years of applicable work experience.
  • Ability to travel up to 10%.
  • Strong written and verbal communication skills.
  • Strong ability to troubleshoot and apply learned product knowledge to determine the root cause of malfunctioning Commercial food service equipment.
  • Strong computer skills, especially in Microsoft Windows products and the ability to enter data in a computer database.

We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit



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