Tax Office Manager

4 weeks ago


Grove City, Ohio, United States H&R Block Full time
Multi-Unit Team Leader

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our customer-centric teams in multiple offices, driving growth and excellence in our tax preparation services.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
  • Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best talent is hired to support our growth goals.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings and communicate essential information to tax office associates, fostering a culture of open communication and collaboration.
  • Create associate work schedules across all offices, ensuring accurate timekeeping and labor management for associates in all offices.
  • Travel between offices as required, representing H&R Block and providing support to our teams.

Requirements:

  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.

About H&R Block:

We are a leading provider of tax preparation services, committed to helping our clients achieve their financial goals. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking a talented and experienced leader to join our team.

Why Work for Us:

We offer a range of benefits and perks to our employees, including a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.


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