Senior Field Services Technician

4 weeks ago


Grove City, Ohio, United States Netsmart Full time
Job Summary

We are seeking a highly skilled Senior Field Services Technician to join our team at Netsmart. As a key member of our technical support team, you will be responsible for providing expert technical assistance and training to our system users.

Key Responsibilities
  • Install, modify, and repair personal computer hardware and software systems
  • Provide technical assistance and training to system users
  • Monitor and manage network infrastructure, including surveillance, event notification, and issue escalation
  • Interface with end users to resolve problems and provide technical support
  • Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, and WSUS
  • Collaborate with Server and Network engineering teams to troubleshoot and solve issues
Requirements
  • High school diploma or equivalent
  • At least 5 years of technical support experience
  • Strong analytical and problem-solving skills
  • Experience with Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Ability to work in a professional office environment
Preferred Qualifications
  • Associate's or Bachelor's degree
  • Current Microsoft certification
  • A+ / Network+ certification
  • Citrix technologies experience
  • Experience with cloud servers or hosted systems
Work Environment

This role operates in a professional office environment. The ability to remain in a stationary position for continuous periods and move about the office is required. Occasional exertion of up to 25 lbs. of force may be required.



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