Service Operations Manager
3 weeks ago
At Lucid Motors, we're revolutionizing the luxury electric vehicle experience. As an Assistant Service Manager, you'll play a vital role in leading our Service Center team to deliver exceptional customer satisfaction and quality service.
The ideal candidate will possess strong leadership skills, with experience managing teams of technicians, advisors, and service assistants. They will be responsible for ensuring work orders are detailed and complete, and that the service team is providing the highest level of customer experience.
Key Responsibilities:
- Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
- Continually evaluate the performance of each employee and provide feedback to drive results
- Select, train, and develop employees, ensuring all positions are filled in a timely manner
- Support and implement training programs for the service team
- Ensure the team is providing the highest level of Lucid customer experience while developing top-notch professional relationships with clients and vendors
- Manage timecards and schedules for service center team members
- Address client concerns or complaints quickly and professionally
- Possess a working knowledge of industry standards, regulations, and restrictions, and ensure department compliance
Requirements:
- High School Diploma or GED equivalent
- Minimum 5 years of varied automotive service experience, including managing teams and holding them accountable for key performance indicators
- Experience managing a team of technicians, selecting, developing, and training employees, and providing performance management and engagement
- Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
- Verifiable track record of excellence in customer service
- Ability to analyze and interpret internal reports and use basic computer applications, such as Microsoft Office
- Valid driver's license with no suspensions within the past year
Lucid Motors offers a competitive salary range, as well as a wide range of benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401(k) plans. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program.
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