EMS Operations Supervisor

6 days ago

Evansville, Indiana, United States Global Medical Response Inc Full time

Job Title: EMS Operations Supervisor

Job Summary: We are seeking an experienced EMS Operations Supervisor to join our team at Global Medical Response Inc. The successful candidate will be responsible for ensuring the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.

Key Responsibilities:

  • Ensure continuous quality improvement through clinical management and protocol compliance
  • Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
  • Coordinate operations during times of disaster
  • Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
  • Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
  • Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
  • Function as a crew Paramedic or EMT as required
  • Manage the storage, distribution and collection of narcotics
  • Provide support and assistance to the field personnel to help them achieve maximum performance
  • Provide daily direction and clarity of expectations to field personnel
  • Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
  • Coach employees to perform at their highest levels and provide performance feedback
  • Assist employees in career planning
  • Provide support to crews by acquiring needed resources
  • Participate in the resolution of union or non-union grievances and administer the disciplinary process
  • Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
  • Partner with human resources to ensure the availability of employee counseling as necessary
  • Identify needs and support continuous improvement in employee development through training
  • Participate in orientation of new employees
  • Administer company policies and procedures, as well as employment law in a consistent manner
  • Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
  • Participate in community service to enhance the image of the company
  • Identify customer processes that lead to enhancements of service
  • Supervise the daily operations of the field
  • Collect paperwork and generate reports for management
  • Assist crews in stocking trucks/units
  • Ensure unit readiness by managing the fleet and materials
  • Screen trip tickets
  • Reinforce importance of complete, accurate, and timely completion of run reports
  • Perform other duties as assigned

Qualifications:

  • EMS (specifically Paramedic) Field Experience
  • Past supervisory experience
  • Field Training officer experience or Instructor experience
  • Experience as a SSC or EMD
  • High School Diploma or equivalent (GED)
  • Ability to employ discretion and confidentiality
  • Current Paramedic certification and all other required certifications
  • Driving policy in compliance with AMR policy regarding insurability

Reporting Relationships:

Reports to: Operations Manager

Interrelationships: Operations; Operations Management

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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