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Customer Service Liaison

2 months ago

Worcester, Massachusetts, United States Saint-Gobain Full time

**Job Summary**

Saint-Gobain is seeking a full-time **Customer Service Liaison** for our Composite Systems site. The Customer Service Liaison is responsible for the support of the customer experience to ensure that all customers' needs and expectations are met and exceeded.

**Key Responsibilities:**

  • Receive and process order requests from customers.
  • Respond to customer inquiries and follow up on orders.
  • Liaison among customers, internal operations, and sales personnel, regarding information related to customer orders and inquiries.
  • Maintain customer contact and relationships and provide information and services to customers via various means.
  • Take customer complaints and communication to the necessary internal personnel for resolution.

**Requirements:**

  • Bachelor's Degree in business, sales, or marketing, preferred.
  • 2-3 years of customer service experience in a manufacturing environment.
  • Ability to solve basic math problems, such as yardage calculations.
  • Proficiency with Microsoft Office and ERP systems.
  • Excellent interpersonal and communication skills.
  • Ability to make independent decisions.

**About Saint-Gobain:**

Saint-Gobain is a leading global corporation with a legacy dating back over 350 years. We offer a unique work environment where entrepreneurial spirit, pioneering teamwork, and bold ideas pave new paths. Our team members are empowered to develop and leverage their expertise to make a significant impact on the company and our end users.

**Equal Employment Opportunity:**

Saint-Gobain provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.