Customer Service Representative

7 days ago


East Rochester, New York, United States Van Bortel Ford Full time
Job Summary

Van Bortel Automotive Group is seeking a highly motivated and customer-focused individual to join our team as a Receptionist/Cashier. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling sales and service inquiries, and supporting our sales and service teams.

Key Responsibilities:

  • Answer and direct customer calls, greet and receive prospects and customers
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
  • Work cooperatively with the sales and other internal teams
  • Communicate with callers and visitors in a professional, friendly, and efficient manner
  • Type memos, correspondence, reports, and other documents
  • Assist in scheduling and confirming sales appointments
  • Other duties as assigned

Requirements:

  • Excellent listening and communication skills, outgoing and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment
  • Professional appearance and eager to improve on all aspects
  • Valid driver's license and clean driving record

What We Offer:

  • Medical, dental, and vision insurance
  • 401K plan with match
  • Paid time off and vacation
  • Short and long-term disability
  • Mentorship program
  • Growth opportunities
  • Paid training
  • Life insurance
  • Legal services provided
  • Employee vehicle purchase plans
  • Health and wellness
  • Discounts on products and services

About Us:

Van Bortel Automotive Group is a leading automotive dealership group in the Rochester, NY area. We are committed to providing exceptional customer service and creating a positive work environment for our employees.



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