Fitness Experience Coordinator
4 days ago
Member Experience Associate Job Description
The Member Experience Associate is a vital role at Retro Fitness, responsible for creating a welcoming and exceptional experience for our members. This position requires a positive and upbeat personality, excellent communication skills, and the ability to multitask.
Key Responsibilities:
- Greeting and Checking In Members: Greet and check in members as they arrive, ensuring a warm and friendly welcome.
- Resolving Customer Issues: Effectively resolve customer issues in a timely and professional manner.
- Membership Sales and Retention: Sell memberships and promote retention through excellent customer service.
- Following Up with Prospects: Follow up with prospects to ensure a smooth onboarding process.
- Selling In-Store Merchandise: Sell in-store merchandise, such as Retro Smoothies and pro shop items.
- Ensuring a Safe and Clean Environment: Ensure a safe and clean environment for members and staff.
- Opening and Closing the Facility: Open and close the facility as scheduled, following company policies and procedures.
Requirements:
- Positive and Upbeat Personality: Possess a positive and upbeat personality, with excellent communication skills.
- Ability to Multitask: Demonstrate the ability to multitask and prioritize tasks effectively.
- CPR/AED Training: Possess CPR/AED training, preferred but not required.
- Prior Experience: Prior experience in a retail or hospitality setting is helpful but not required.
Compensation: $17.00 per hour
We are proud to be part of Retro Fitness, a company committed to providing a welcoming and exceptional experience for our members. If you are a positive and upbeat individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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