Operations Supervisor
1 month ago
Reports to: General Manager
About the Company: Rock 'N' Air is a dynamic and engaging 70,000 square foot indoor Family Entertainment Center that serves all age demographics, providing a diverse array of exhilarating activities and experiences.
Position Overview: As an Operations Supervisor at Rock 'N' Air, you will play a pivotal role in managing the daily functions of our lively adventure park. Your proactive leadership will be essential in maintaining the safety and satisfaction of our visitors. You will oversee a team of over 150 staff members, equipping them with the skills necessary to deliver exceptional customer service and foster a fun, secure atmosphere.
Key Responsibilities:
- Oversee daily operations to ensure outstanding customer service.
- Guarantee that all attractions comply with safety regulations and undergo regular inspections.
- Train and mentor team members, cultivating a positive work environment.
- Manage inventory, scheduling, and enforce company policies.
- Address customer concerns and uphold positive guest relations.
- Proactively identify and mitigate potential issues to ensure seamless operations.
Qualifications:
- Minimum of 2 years in a supervisory role.
- High school diploma required; a college degree is preferred.
- Capability to thrive in a fast-paced environment and lead by example.
Benefits:
- Health Insurance.
- Paid time off.
- Employee discount.
About Rock 'N' Air: Rock 'N' Air features an exciting selection of activities, including a Zipline, Ropes Course, Laser Tag, Virtual Reality games, Ninja Course, Climbing Walls, and more.
Disclaimer: This job description outlines the primary responsibilities of the role at Rock 'N' Air and is not exhaustive. We are committed to providing equal employment opportunities to all individuals.
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