IT Support Specialist

2 weeks ago


South Boston, Virginia, United States Gloster Furniture Full time
Job Title: IT Support Technician

Job Summary:

The IT Support Technician will play a crucial role in maintaining and administering the information technology systems at Gloster Furniture. This position requires a strong technical background and excellent communication skills to provide top-notch support to end-users.

Key Responsibilities:

  • Resolve user issues with computer hardware or software, ensuring minimal downtime and maximum productivity.
  • Implement and assess hardware and software upgrades, as well as troubleshoot technical problems.
  • Collaborate with other IT support services to resolve issues and ensure consistent solutions.
  • Configure new workstations, devices, or other hardware for use in the office and field.
  • Train and assist users in Windows, MS Office, Apple OS, and other basic programs.
  • Support department-wide operations by creating, editing, and maintaining IT documents, including FAQs, department documents, and help sheets.
  • Continuously look for opportunities to innovate and create new processes, ideas, or products, embodying the Gloster Innovator spirit.
  • Work a 40-hour week with additional time or weekends as needed for special projects.

Requirements:

  • High School Diploma/GED; Associate degree in IT or related field preferred but not required.
  • 2 to 3 years of similar experience in a help desk or tech-related position.
  • Experience with Windows 10 and 11, Mac OS, Office 365; knowledge of Windows Server OS, VMware, SSL, Meraki Dashboard, and networking is a plus, as well as experience with Veeam backup.
  • Strong written and verbal communication skills and ability to work independently as well as on a team.
  • Eagerness to learn new IT skills and research current technologies.
  • Excellent attendance and ability to work independently with minimal instruction.
  • Maintain a neat and organized work area and a high level of professionalism.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods of standing.
  • Must be able to lift up to 25 pounds at times.


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