Event Sales Manager, Hotel Services

4 weeks ago


San Rafael, California, United States Encore Full time
Job Title: Event Sales Manager, Hotel Services

The Event Sales Manager, Hotel Services is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.

Key Responsibilities:
  • Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
  • Quote and Proposal Preparation: Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
Relationship Management:
  • Customer Relationship Building: Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
  • Customer Understanding: Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
Sales Accountability:
  • Pipeline Maintenance: Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
  • CRM Accuracy: Ensure all known opportunities are in CRM and completely accurate and updated at all times.
Job Qualifications:
  • Education and Experience: BS/BA or 1+ years of Encore or equivalent experience required.
  • Technical Skills: Technical aptitude and computer proficiency required.
Work Environment:

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.



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