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Food Service Operations Supervisor

2 months ago

Redmond, Washington, United States Compass Group USA Full time
Eurest

Salary: $75000 /year

Pay Grade: 11

Other Forms of Compensation:

As a leader in the corporate dining sector, Eurest is the ideal organization to join for a fulfilling career filled with endless possibilities. We serve the employees of some of the most esteemed companies across the nation, spanning various industries. As part of Eurest's leadership and professional support team, you will empower our 16,000 chefs and in-unit associates to excel in delivering exceptional meals in corporate cafeterias and executive dining spaces, complemented by on-site catering and innovative vending solutions.

Our company is characterized by innovation, high performance, and rapid growth. Our team members are passionate, dedicated to quality, and thrive on consistently achieving outstanding results. Plus, we collaborate with exciting companies in diverse locations. Join us and advance your career with Eurest.

Job Overview

Assists the Unit Manager in overseeing the comprehensive foodservice operations within a corporate dining environment. Responsible for the overall guidance, coordination, and assessment of production within the unit. Executes supervisory duties in alignment with organizational policies and relevant regulations. Key responsibilities include the training and development of all associates, along with planning, assigning, and directing work.

Manages the department in accordance with the approved budget, ensuring maximum value for expenditures while providing superior quality food to clients, guests, and employees. Directs and implements safety, sanitation, and maintenance initiatives. Cultivates excellent relationships with employees, guests, and clients, as well as other departments within the operation. Promotes the professional growth and development of the entire team. Additionally, the assistant manager will enhance inter-departmental relations and integrate the dining service department with the overall operational plan.

Key Responsibilities:

  • Evaluates unit performance through customer satisfaction metrics and financial reports, initiating corrective measures as necessary.
  • Maintains high standards of product and service quality through ongoing assessments and complaint investigations, implementing corrective actions when needed.
  • Develops and sustains sales and marketing initiatives.
  • Assists the unit manager in maintaining a proactive human resources function to ensure employee motivation, training, development, and compliance with labor regulations.
  • Establishes and upholds preventative maintenance programs to safeguard the unit's physical assets.
  • Implements security measures to protect both the unit's assets and the safety of employees and customers.
  • Facilitates effective two-way communication systems that reach all employees.
  • Supports new initiatives that enhance customer satisfaction and operational excellence.
  • Ensures compliance with established company policies and procedures.
  • Oversees and participates in the preparation and service of food and beverage items, adhering to company standards for preparation, presentation, sanitation, and safety (including HACCP and OSHA guidelines) and portion control.
  • Guarantees timely meal service across all service areas and supervises meal serving.
  • Addresses customer complaints in accordance with established protocols.
  • Trains employees in the proper execution of their job responsibilities.
  • Determines work procedures, prepares work schedules, and streamlines workflow.
  • Utilizes management systems for the completion of required reports such as inventory, cash reports, production records, and payroll.
  • Ensures adherence to proper cash handling procedures, conducting drawer audits and balancing receipts/change funds/petty cash as per company policy.
  • Orders food and supplies from approved sources.
  • Directs and participates in maintaining sanitation and safety standards for the facility and employees in accordance with company and regulatory standards.
  • Develops sanitation schedules and ensures adherence by food service employees.
  • Ensures regular preservice meetings are conducted.
  • Assists the Unit Manager with hiring, training, evaluating, and discharging staff (discharges require review by the District Manager & Human Resources).
Qualifications:
  • Bachelor's degree in food service, nutrition, or a related field is preferred.
  • 2-4 year degree in HRIM or culinary is preferred.
  • 3-5 years of progressive hospitality experience is desired.
  • Must possess a valid Food Handler's Permit.
  • Demonstrated ability in profit and loss management and client relations is essential.
  • Requires operations management experience with purchasing knowledge.
  • Excellent communication and computer skills are necessary, including proficiency in MS Office products.

Essential Food Safety Practices:

  • Must possess a valid Food Handler's Permit.
  • Current Serv Safe Certification.
  • Adhere to all HACCP policies and procedures.
  • Manage daily and monthly food safety training.
  • Comply with company food standards for preparation, presentation, sanitation, and safety (meeting HACCP and OSHA guidelines) and portion control.
  • Order food and supplies exclusively from Compass-approved sources.
  • Meet all regulatory requirements for food safety.
  • Pass local jurisdiction and third-party inspections.

Join Eurest today

Eurest is a member of Compass Group USA.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Eurest maintains a drug-free workplace.

Associates at Eurest are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:

Eurest

TARANPREET TANDON

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