Front Desk Operations Supervisor
1 week ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at CSM Corporation. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our high standards of quality are met.
Key Responsibilities- Supervise front desk operations, ensuring that all guest interactions are handled in a friendly, professional, and timely manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Develop and implement creative service programs designed to increase guest satisfaction.
- Interview, hire, coach, and develop front office associates.
- Evaluate staff performance and coach to ensure standards are met.
- Work in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensure all required training for department employees is completed and training records are maintained.
- Analyze quality issues, identify training needs, suggest changes, and ensure implementation to improve results.
- 2+ years prior guest service experience required, preferably in a hospitality setting.
- Basic computer knowledge and excellent verbal skills needed.
- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
- High school diploma or equivalent required; some college or college degree preferred.
- Ability to lift, push, and pull up to 75 pounds on an occasional basis.
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