Lead Service Technician-Equipment Installations

2 days ago

Redmond, Washington, United States Hobart Service Full time
Job Description

As a Service Supervisor-Lead Equipment Installations at Hobart Service, you will be responsible for providing expert-level service and repair solutions to customers. You will interface with customers, sales, and equipment dealers, and provide problem resolution and troubleshooting over the phone. You will also assist with product updates and relay customer feedback to the sales, quality assurance, and product management teams.

  • Install commercial food equipment for customers on a contract and/or time and material basis
  • Conduct site surveys, quotes, and sub-contractor management
  • Maintain accurate data in CRM
  • Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs
  • Support branch and organization financial objectives through customer relations
  • Maintain current organization, industry, and equipment knowledge
  • Communicate with customers on-site and present additional service offerings
  • Support install technicians and mentor junior technicians with all installation duties
  • Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies
  • Responsible for projects in Western Washington & Alaska

Qualifications

Education and Work Experience

  • Associates Degree in a related field
  • O7E electrical license preferred

Desired Education/Experience

  • Mechanical or electrical experience is preferred, but not required
  • Associates Degree is preferred, but not required
  • Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is highly desirable

Certificates and Licenses

  • Position/Location dependent. Industry certification is highly desirable

About Us:

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.

We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Location

Company DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.Company DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

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