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Retail Sales Specialist

2 months ago

Cleveland, Ohio, United States Crate&Barrel Full time

Retail Sales Associate

Location: Lyndhurst, Ohio

As a vital part of our customers' journey, Crate and Barrel Sales Associates embody warmth and enthusiasm for our products. Your passion creates an inviting atmosphere that enhances the shopping experience and fosters customer loyalty.

Key Responsibilities:

  • Drive company sales growth and profitability through effective selling techniques, collaboration, and exceptional customer service, ensuring a memorable experience for every customer.
  • Exhibit company standards in sales, customer engagement, visual presentation, and teamwork.
  • Achieve comprehensive knowledge of all products and stay updated with the latest information.
  • Share and apply product expertise to assist customers effectively.
  • Maintain awareness of product details, internal communications, and marketing strategies.
  • Ensure proper coverage of the sales floor and adhere to assigned area responsibilities.
  • Support store maintenance and assist with counter operations as directed by management.
  • Keep displays and shelves organized and appealing between customer interactions.
  • Engage actively with customers, addressing their needs attentively.
  • Assist customers with product choices and manage order processing or returns.
  • Update customer sales notes to keep the team informed.
  • Exemplify outstanding service by maintaining a positive attitude and enthusiasm towards the role and the company.
  • Relay customer feedback to management regarding policies, product requests, and suggestions.
  • Participate in team meetings and training sessions to enhance skills.
  • Foster a collaborative environment by working safely and respectfully with all associates.
  • Support and uphold store sales and service objectives as communicated by management.
  • Stay informed about available training and development resources.
  • Contribute to initiatives across all business channels to maximize sales growth and profitability.
  • Demonstrate a basic understanding of relevant computer systems and programs.
  • Engage in ongoing training related to technology updates and new systems.

Qualifications:

  • Previous experience in customer service or retail is preferred.
  • Strong reading, writing, and verbal communication skills in English.
  • Effective communication abilities.
  • Basic mathematical skills.
  • Capability to lift and move up to 50 pounds; heavier items with team assistance.
  • Availability for a flexible schedule, including weekends and holidays.

At Crate and Barrel, we prioritize our associates' well-being. We offer a comprehensive benefits package that begins on your first day and extends to eligible dependents.

Crate and Barrel is committed to providing reasonable accommodations to individuals with disabilities. If you require assistance during the application process or need accommodations to perform essential job functions, please reach out to management.

We are an equal opportunity employer, considering applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, sexual orientation, gender identity, marital status, veteran status, or any other status protected by law.