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Guest Service Representative

2 months ago

San Francisco California, United States Sage Hospitality Full time
Job Overview

As a Guest Service Agent with Sage Hospitality, you will be responsible for providing exceptional customer service to our guests. This includes responding to inquiries, resolving issues, and ensuring a positive experience for all guests.

Key Responsibilities
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Check-in and check-out guests, ensuring accurate and timely processing of transactions.
  • Manage cash transactions and maintain accurate records.
  • Provide information and assistance to guests regarding hotel services and amenities.
  • Operate the PBX system to assist with guest calls and messages.
  • Maintain a clean and organized workspace, adhering to hotel standards.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Fluency in oral and written English.
Benefits
  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program.