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AMQ Solutions Customer Support Coordinator

2 months ago

Rancho Cucamonga, California, United States Steelcase Full time

Country: USA

State: California

City: Rancho Cucamonga

Office Location: 12400 Arrow Route

Business Function: Customer Service

Position Type: Full-Time/Regular

Overview:

AMQ, in collaboration with Steelcase, stands as a leader in the realm of open-plan furnishings, focusing on height-adjustable solutions, collaborative seating, and versatile work environments. As a subsidiary of Steelcase, we are committed to excellence.

Role Summary:

As a pivotal member of the AMQ team, you will serve as the central point for account management, collaborating closely with Sales and cross-functional teams. Your responsibilities will encompass delivering exceptional customer service, managing order conversions, and maintaining account relationships. You will work effectively within AMQ Solutions, liaising with clients and professionals to ensure the successful execution of account projects.

Key Responsibilities:

  • Manage project and in-stock order processing, including:
    • Submitting purchase orders to vendors
    • Providing order acknowledgments to customers
    • Requesting necessary deposits from clients
    • Reviewing backorders and coordinating split shipments
  • Review vendor acknowledgments and update the ERP system accordingly
  • Serve as a backup for Punch & Warranty Fulfillment as required
  • Engage with customers daily, addressing both external and internal inquiries promptly
  • Ensure the accuracy of documentation and maintain organized electronic files and order status reports
  • Coordinate will-call shipments with customers and AMQ warehouse staff
  • Schedule daily in-stock shipments
  • Process internal requests for mockups, demos, and showroom orders
  • Participate in AMQ Solutions meetings and training sessions to foster team collaboration and effectiveness
  • Maintain consistent and reliable attendance
  • Interact with colleagues on-site and be available for in-person communication
  • Demonstrate the ability to manage stress, focus on tasks, and learn new responsibilities quickly
  • Exhibit strong organizational skills and meet deadlines
  • Collaborate effectively with team members and maintain open communication
  • Work closely with Sales/Territory Managers to support diverse client needs, including challenging and demanding situations
  • Adapt to unexpected challenges and deadlines while maintaining a high level of self-motivation
  • Complete additional assignments as needed

Qualifications:

To excel in this role, candidates should possess:

  • Product knowledge and project management experience
  • Outstanding customer service abilities
  • Professional oral and written communication skills
  • Strong organizational and time management capabilities
  • Basic mathematical skills and attention to detail
  • Self-motivation and resourcefulness
  • A collaborative mindset and a positive, professional demeanor
  • A sense of urgency and drive

Familiarity with internal ordering systems is preferred, along with proficiency in Microsoft Suite (Word, Excel, Outlook).

Education and Experience:

An associate degree or equivalent from a two-year college, combined with at least three years of relevant experience, or an equivalent combination of education and experience is required. A minimum of three years of experience in a related industry is advantageous.

Steelcase and AMQ Solutions are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status, basing all employment decisions solely on valid job requirements.