Event Service Attendant

2 weeks ago


State College, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview

The Banquet Server plays a vital role in delivering exceptional service during events and gatherings. This position involves setting up designated tables, serving food and beverages in accordance with established standards, and ensuring the cleanliness and organization of service areas.

Key Responsibilities
  • Availability to work flexible hours, including weekends and holidays, to accommodate the needs of the business.
  • Adhere to food and beverage safety protocols as per hotel and franchise guidelines.
  • Welcome guests upon arrival and assist with seating arrangements.
  • Process and deliver guests' beverage orders, employing suggestive selling techniques when appropriate.
  • Serve food courses and non-alcoholic beverages in line with departmental standards.
  • Anticipate and respond to guests' needs promptly, ensuring a positive experience.
  • Possess knowledge of hotel amenities and local attractions to accurately address guest inquiries.
  • Address guest complaints effectively to ensure satisfaction.
  • Maintain cleanliness and organization of assigned workstations and service areas.
  • Perform additional duties as required.
Qualifications
  • Previous experience in banquet service or hospitality is preferred.
  • Effective communication skills with guests, management, and colleagues.
  • High school diploma or equivalent; some college education is a plus.
  • Must meet the minimum age requirement for serving alcoholic beverages.
  • Completion of ServSafe or equivalent food safety training.
  • Alcohol awareness training (e.g., TIPS) is beneficial.
  • Bilingual skills in English and Spanish are advantageous.
  • Familiarity with local attractions suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company, recognized for its excellence in service and operations. With a diverse portfolio of properties across various locations, we are committed to providing outstanding experiences for our guests. Our team at Toftrees Golf Resort is dedicated to maintaining high standards of service and hospitality.

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