Comprehensive Primary Care Clinic Launch Manager

3 days ago


Rockville, Maryland, United States Comprehensive Primary Care Full time
Job Summary

The Comprehensive Primary Care Clinic Launch Manager is responsible for leading the launch of new Comprehensive Primary Care clinics. This includes preparing the practice for operations, participating in design and construction of new sites, hiring and training new staff, overseeing clinic activities as the practice ramps up, and ensuring regulatory compliance.

Key Responsibilities
  • Provide leadership and management of new primary care sites and ensure the practice is ready to launch and oversee operations during their go-live period.
  • Ensure practices are compliant with all relevant local, state, and federal guidelines as well as Comprehensive Primary Care policies and programs (including HIPAA, privacy, medical records, OSHA, general compliance).
  • Develop and manage the day-to-day plan leading up to site openings (e.g. 90-day pre go-live to 90 day post go-live).
  • Lead the growth go-live team consisting of medical assistants and front desk member(s) to support training and launching of new practices.
  • Partner with human resources, provider lead and growth go-live team to recruit, hire, and onboard new staff for the practice.
  • Support local marketing efforts for new practices, site open houses and other community engagement events to market the new practice to the community.
  • Ensure the new practices are fully staffed with supplies and equipment prior to Day 1 - coordinates delivery and stocking with real estate / construction team.
  • Participate in real estate activities related to new sites - including site selection, design, construction updates, and operational planning.
  • Prepare and execute a practice transition to Practice Administrator and Regional Leadership post go-live.
  • Lead regular staff meetings at new location.
  • Communicate key operational metrics with providers on a regular basis.
  • Collaborate with team to resolve workflow and other operational challenges that arise with a new practice.
  • Works with Practice Administrator and physician Leads to enhance operations, resolve patient complaints, and optimize capacity and productivity for each clinic.
Requirements
  • Bachelor's degree in business, population health, healthcare management, or related field preferred.
  • 5+ Years of Experience in Medical Groups or similar healthcare roles preferred.
  • 2+ Years of Practice Manager or multi-practice leadership experience required.
  • Effective staff retention, staff development, and team building experience.
  • Team spirit with a positive attitude.
  • Strong project management and leadership skills.


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