Automotive Service Coordinator

1 month ago


Ocoee, Florida, United States Westgate Resorts Full time
Job Title: Service Writer

We are seeking a highly skilled Service Writer to join our team at Westgate Resorts. As a Service Writer, you will be responsible for working with customers to document vehicle problems and schedule automotive repair service with our service team.

Key Responsibilities:
  • Procure parts needed for repairs and enter all information into our Fleet database for accurate billing.
  • Answer incoming service calls and maintain and schedule service appointments.
  • Track repair status and update customers.
  • Run errands as necessary, including picking up parts, dropping off materials, and transporting vehicles.
  • Deliver parts and run errands for mechanics, as directed.
  • Maintain other duties as directed by the foremen and mechanics.
  • Picking up and dropping off clients as needed.
  • Interact with clients and/or visitors in a professional, courteous, and problem-solving manner.
  • Assist with the upkeep of our inventory system.
  • Prioritize multiple tasks and efficiently complete tasks to ensure deadlines are met in a fast-paced environment.
Requirements:
  • Valid and current FL Driver's License and Clean Motor Vehicle Report.
  • Previous automotive service advisor experience is heavily preferred.
  • Ability to understand and relate technical issues.
  • Excellent communication and customer service skills.
  • Strong record keeping.
Why Westgate?
  • We offer comprehensive health benefits, including medical, dental, and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with a generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits, including pregnancy, and parental leave and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Members.
  • Advancement and development opportunities.
  • Community Involvement Programs.


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