Bilingual Customer Service Representative

2 weeks ago


Ocoee, Florida, United States Cox Communications Full time
About the Role

Cox Automotive is seeking a highly skilled Bilingual Customer Care Specialist II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide responsive, timely telephone, chat, and email support to customers
  • Partner with customers to identify and resolve issues, escalating as necessary
  • Work closely with escalation partners to identify, document, and monitor exceptions to standard processes
  • Develop and maintain a list of best practices to improve customer experience
  • Collaborate with other departments to train on resolving different client issues
Requirements
  • High School Diploma/GED and 3 years' experience in a related field
  • OR a different combination of education and experience, such as a degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
  • OR 5 years' experience in a related field
Preferred Qualifications
  • College degree or equivalent experience preferred
  • Minimum of 2 years of Call center and/or client interfacing experience
  • Travel - infrequent, but must have flexibility
  • Schedule - must have flexibility to work evenings, weekends, holidays as required
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology; internet, email
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry preferred
Benefits

Cox Automotive offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We are an Equal Employment Opportunity employer and welcome applications from diverse candidates.



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