Customer Support and Sales Development Associate
5 days ago
Globe Life-AIL Division: Serur-Hall Organization is a reputable firm that values delivering exceptional customer experiences through strategic promotional marketing and customer acquisition initiatives.
SalaryThe estimated annual salary for this position ranges from $60,000 to $80,000, depending on qualifications and experience.
Job DescriptionKey Responsibilities:
- Manage customer communications by making outgoing calls and emails to address inquiries, requests, and issues.
- Consult on customer success by advising clients on how to leverage products/services based on their unique needs.
- Maintain working product knowledge as a subject matter expert to ensure accurate and up-to-date information is provided to customers.
- Track interactions in CRM systems for cross-functional awareness and relationship development.
- Provide clients with knowledge to make informed decisions about their needs.
Requirements:
- Bachelor's degree or equivalent.
- 1-2 years of proven experience in supporting client success.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above-and-beyond service.
- Excellent time-management and prioritization skills.
- Familiarity with CRM systems.
This role offers opportunities for sustained career growth within the organization. The Management Development Program provides comprehensive training and allows representatives to learn all aspects of the business from the ground up.
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