Medical Scheduler Coordinator
2 days ago
Overview
Nova Medical Centers is seeking a detail-oriented Medical Scheduler Coordinator to schedule patient appointments and manage electronic scheduling systems. This role requires strong organizational, analytical, and problem-solving skills.
Duties and Responsibilities
- Schedule patient appointments in a timely manner, ensuring accurate data entry into electronic systems.
- Communicate effectively with patients, center leadership, and departmental leadership to address scheduling concerns and provide excellent customer service.
- Resolve scheduling conflicts and barriers through collaboration with Center Directors and departmental leadership.
- Respond promptly to patient, staff, and insurance requests, rescheduling or canceling appointments as needed.
- Maintain a professional demeanor during all interactions, escalating issues to supervisors as required.
- Familiarity with medical terminology and the ability to communicate clearly with varying levels of individuals throughout the patient care process.
Requirements
- High School diploma or equivalent (Required)
- Bilingual - English and Spanish (Required)
- 2 years of experience in the healthcare field with customer service experience.
- Able to work a rotating shift schedule from 8 am - 5 pm and 11 am - 8 pm.
- Strong computer skills and dexterity for data entry and patient information retrieval.
- Excellent telephone skills and proficiency with Windows-style applications and keyboard navigation.
- Presentation of information must be clear, concise, and professional to varying levels of individuals.
Compensation Package
- $45,000 per year
- Paid Time Off
- Group Medical Insurance
- Dental Insurance
- Vision Insurance
- Life STD & LTD Insurance
- 401K with an excellent company match
- Access to Earned Wages through Payactiv
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