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Customer Service Associate

2 months ago

Akron, Ohio, United States Upper Crust Pizza Full time
Position Overview

As a Customer Service Associate at Upper Crust Pizza, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to address and resolve customer inquiries and issues efficiently.

Key Responsibilities
  • Address Customer Concerns: Clarify customer complaints and determine the root cause of issues.
  • Product Recommendations: Gather customer information to suggest potential products or services to management.
  • Team Collaboration: Contribute to team objectives by achieving related results as necessary.
  • Communication Management: Handle a high volume of incoming calls while identifying and assessing customer needs.
  • Relationship Building: Establish and maintain trustful relationships through open and effective communication.
  • Information Accuracy: Provide precise, valid, and comprehensive information using appropriate methods and tools.
  • Complaint Resolution: Address complaints by offering suitable solutions and alternatives within designated timeframes, ensuring follow-up for resolution.
  • Adherence to Protocols: Follow established communication procedures, guidelines, and policies.
  • Customer Engagement: Go above and beyond to engage customers and enhance their experience.
  • Order Assistance: Assist customers with placing orders and provide advice on company offerings.
  • Payment Processing: Collect payment information and other relevant details.
  • Order Management: Facilitate the placement or cancellation of orders as needed.

Your role is crucial in maintaining the high standards of service that Upper Crust Pizza is known for, ensuring that every customer leaves satisfied.